Warranty and Return

Digital Products

There is no returns; once you’ve seen the content an exchange has been made.

But you can cancel your subscription any time.

Physical Products

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Seed Succeed are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.

7 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our support for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Seed Succeed Store.

Special Notes:

  1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 10MB for the support, please send larger attachments to: support@SeedSucceed .com
    2. After Seed Succeed has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30 USD, Seed Succeed  will refund the same amount of 30 USD to the customer. If our technical team determines the item is not DOA , Seed Succeed will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
    3. Product returns must be via one of Seed Succeed ’ approved shipping methods; our Support can provide you with further details.

One Year Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

Note: Check the product page for exact warranty details on that product.

Warranty Exemptions and Notes

  1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

    2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:

– Flash the firmware of a device or root a device

– Open the body in an attempt to fix the device

– Modify, remove, customize, or swap parts of the product

– Use the device in a way that it is not originally intended for

– Continue to use the item once a fault occurs and causes more damage

  1. All returns must first be authorized by Seed Succeed ‘ Support Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. For incomplete warranty requests, Seed Succeed  reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Seed Succeed  reserves the right to refuse any compensation.
  2. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Seed Succeed  will offer an alternative solution.

Special Notes:

  1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations.
  1. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
  1. Seed Succeed  will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
  1. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

How to request warranty (return, repair and refund)

If your item has an issue, please first submit a ticket to our Support.

Please carefully follow our warranty process to minimize any delays:

  1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
    2. Tell us what steps you have already taken to resolve the issue.
    3. Provide the item code indicated on the outer packaging.
    4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
    NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing item(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

  1. Contact our Support with your order number and the product code (SKU number).
  2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

– If there is a item missing, we will resend the missing item/accessory for free within the warranty period.

– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Seed Succeed  will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

Other special product warranty

  1. This applies to: clothing, shoes, watches & jewelry, flashlights, phone and tablet accessories, drink ware, home gadgets, home decors, party supplies and home textiles.
    Returns for the above categories can only be accepted within 15-30 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, faulty, or are the wrong item. Relevant merchandise must be returned unworn with tags intact along with a completed RMA form.
  2. All Seed Succeed  products are strictly quality controlled prior to dispatch.
    Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 10 – 30 Day Money Back Guarantee relating to RC toys, scooters and wheels, only covers 7 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival.
  3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our supportwithin 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
  4. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Seed Succeed  or any of our promotional channels are exempt from our Warranty and Returns policy.

Returns and Compensation Process

If you have any after sales issues, please contact our Support directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.

This following section describes the processing time required upon receiving your returned item.

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:

-Wallet refunds will take up to 24 hours to process and appear in your Seed Succeed  account.

-PayPal refunds may take up to 48 hours to process and appear in your account.

-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.

Seed Succeed ’s dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.

Lifetime Technical Support

Reliable, helpful and flexible, Seed Succeed  offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.

Apparel Return Process

10 Day Money Back Guarantee & Returns process

Within 10 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support for RMA authorization stating:

  1. The order number.
  2. The item code(s) you wish to return.
  3. The reason for return.

Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.

Returnable Items

Items that can be returned/refunded or exchanged within 10 days of receiving must follow the criteria as below:

  1. Faulty items damaged/broken or stained upon arrival.
  2. Items received in the incorrect size/color.
  3. Unwashed, unworn and unused item(s) that have not met your expectations within 10 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

  1. Items outside the 10 day warranty time-frame.
  2. Washed, worn, used or misused items.
  3. Items under the following categories: Sale, Swimwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.

All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.

Sizing issues

In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.

If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).

If you chose the wrong size, Seed Succeed  will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer’s expense.

Return Shipping Fees

  1. Shipping fees to return the items are at the customer’s own expense.
  2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.

General Information

Returns

Our policy lasts 30 days on select products and 0 to 15 days for others (depends on product and seller – details mentioned in the respective product page). If the days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer – coordinate with the support team before you make any decision – we will not be responsible for unexpected consequences of actions.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition – is damaged or missing parts for reasons not due to our error

Any item that is returned more than 10- 30 days after delivery (depending on product)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@SeedSucceed .com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@SeedSucceed.com and send your item to support team suggestions

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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