Refund and Returns Policy
Non-Tangible Irrevocable Goods (“Digital Products”)
We do not issue refunds for non-tangible irrevocable goods (“digital products”) once the order is confirmed and the product is sent. However, please feel free to contact us for assistance if you experience any issues receiving or downloading our products.
Tangible Physical Products
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return: To start a return, please contact us at su*****@se*********.com. Returns should be sent to the following address: 30c Kumaran Street, Balaiah Garden, Madipakkam, Chennai 600091, India. Items sent back to us without prior authorization will not be accepted.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Non-Returnable Items: Certain types of items cannot be returned, including perishable goods, custom products, and personal care goods. Please contact us if you have questions or concerns about your specific item.
Exchanges: The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
European Union 14-Day Cooling Off Period: If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must meet the same conditions as outlined above.
Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at su*****@se*********.com.